Frequently Asked Questions

Questions on Therapy Sessions

How do online therapy sessions with Safe Space work?

Safe Space offers personalised online therapy sessions in Singapore. We ask the patient to fill out an assessment form so that our algorithm can match their needs to the right therapist. Safe Space online therapy sessions are tailored to the lifestyle and commitments of the patient. Licensed, qualified, and experienced Safe Space therapists provide each client with a bespoke course of treatment. After a consultation in which the ground rules and expectations are outlined, online therapy sessions will begin.

Can I have session anywhere, even if I'm outside Singapore?

Yes, we offer Video Call Sessions that you can access from anywhere

Can family or friends attend the session with me ?

We do understand and it’s great that you have a good support system. If you’re planning to do individual face-to-face counselling, your family and friends are able to provide support by going with you to your session but we will need to ask them to wait outside for you to finish. It’s usually a better session when you have 1:1 conversations with the therapist. If they need to be in the room and also contribute to the session, we suggest booking family / group face-to-face counselling (3 pax and more) where all parties are able to be present in your counselling session and work with you on the concern at hand. For Group / Family Counselling (3 pax or more) – “All individuals, including both vaccinated and unvaccinated individuals, should also self-test regularly with ARTs, especially if we participate in higher-risk activities or attend large-scale events. These ART kits are now sold at most supermarkets and convenience stores”.

Is there any age limitations/restrictions to attend a session?
A person can enroll themselves if they are above 17 years of age (Tertiary level). However if your child or the person you want to enroll is under 18 years of age we may need parental consent to proceed to the process of enrollment.
How does the matching of Therapists works?

The website will show you the list of recommended therapists based on the answers that you have on the intake form. From the list you have the option to choose which you would prefer to have a session with. We may suggest taking a look at the Therapist Profile by clicking on the button beside the therapist name to know their specialization

Can CHAS cards be used to receive a discount at Safe Space?
“CHAS only works with GP doctors and clinics at present but Safe Space has submitted our application to be a service provider as well. Pending approval now on their end. More information can be found in our Instagram Highlight – Financial Help : https://www.instagram.com/stories/highlights/17898726292422602/
I have just booked a video call consultation, but can I change to face to face consultation?
You could change to face to face consultation if the Therapist you booked is acquiring a face to face set up. You could cancel your appointment for video session and create a new booking for face to face.
Is Client Data secured?

Client data is protected under the same level as PDPA standards safeguarding traditional consultations. Protected information is safeguarded through technical, administrative and physical safeguards.

What are the rates like for the sessions?

*Rates varies with Therapist and duration of the session. (https://intercom.help/safe-spacea/en/articles/5210225-how-much-are-your-session)

How do I pay for the session?

You can book an appointment with your preferred Therapist and make payment via Visa/Mastercard in the Payment Section.

Can I cancel my booked appointments?
  • For Video Call Counselling, cancellation of bookings can be done up to 24 hours from the scheduled session.
  • For Face to Face Counselling, we strictly do not allow any cancellations as rooms were pre-booked from the time the appointment has been confirmed.
How do I get refund for a cancelled session? How long does it take?

If there is a refund due for cancelled sessions, this will be processed within 5-7 working days and will be credited to the original mode of payment.

What is your cancellation policy for refunds?
  • Client can get full refund, if the appointment is not less than 24 hours from the time of session.
  • Client will only get 70% refund, If the cancellation is done in 6-24 hours from the time of session.
  • No refund will be issued if the cancellation is done 6 hours or less from the time of session.
How do I book a specific therapist?

If you would like to book a therapist on Safe Space, we are happy to share details of the therapist that would most effectively meet your needs. You can also book a specific therapist by looking through our pool of experts before making a booking. When you book a therapist on Safe Space, we do use an algorithm to match you with the best one for you, but you always have the option of choosing one yourself. Just go through the booking process and specify your preference when asked.

Where is the location for Face to Face Sessions?

For Face to Face Counselling the locations are provided in the Profile of each Therapist that offers this type of session.

Questions on Gift Card

How does your Gift Card work?

You can purchase a gift card for your family, friend or relative for them to use for a session. You may get the Gift Card from this link: https://safespace.sg/booking/

How will the Gift Card recipient be notified on this?

Gift card will be sent in the form of email.

What is the validity of the Gift Card?

They are valid for 90 days (3 months) to encourage the client to seek treatment soon. The client must book the therapy session using the voucher code within 90 days. However, the therapy date can be after the 90 day mark.

Questions for Therapists

Minimum required hours for Therapist

A minimum of five (5) booked hours per month, for video call counselling and minimum rate of SGD $80/hour.

Can I run my own practice?

Running your own practice is not a conflict with Safe Space. We understand that your practice is your main source of income and for the hours that have not been booked out, please use Safe Space as a client sourcing platform to fill up the free hours. When we say “business that is direct competition” we mean other counselling apps e.g. TalkSpace or BetterHelp where their primary business is mental health (counselling) technology and not a counselling practice.

Can I conduct tele-counselling in my own practice?

Please continue to provide tele-counselling in your own practice as that is your main source of income. When we say “business that is direct competition” we mean other counselling apps e.g. TalkSpace or BetterHelp where their primary business is mental health (counselling) technology and not a counselling practice.

All of this will be covered in your platform training and you’re able to reach out to the support team if you have any questions. Contact [email protected] for queries.

For hotmail users, we recommend to switch to Gmail address as there are currently issues where notifications are not synced up.

Supervision sessions

You are able to seek supervision from Safe Space’ Clinical Supervisor if you do not have your own supervisor. Additonal charges apply and rates to be discussed between therapist and clinical superviosr. Clinical supervisor: Tan Soh Hiang and Dr Jasmine Yeo.

Session mode

Should you prefer to only do video call counselling for now due to COVID-19, we respect your decision and you are able to do that. We provide Video Call and Face-to-Face counselling only for now which is booked via the Safe Space website.